Refund Policy

Approval and Original-Payment Refunds

The customer-facing practice followed by scrubdaddy is that an authorized return is reviewed after receipt; a bank or card issuer may need additional time to post the credit; for completeness, the store sends approved funds to the original payment method no later than 5-10 business days after approval.

How to Request a Return

To state the position of scrubdaddy precisely, approved requests receive a prepaid return label or another no-cost return method; for completeness, a parcel should not be mailed before the store provides written authorization; where relevant, return assistance starts by emailing support@scrubdaddyoak.shop or calling 507-460-5917.

Cancellation Before Shipment

The operating rule used by scrubdaddy is straightforward: once dispatch occurs, the return and refund process in this policy applies; where relevant, a customer may ask to cancel before the order ships.

Return Shipping Responsibility

The operating rule used by scrubdaddy is straightforward: the merchant bears return shipping for an approved no-reason return or exchange; additionally, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods.

Your 30-Day Choice

To state the position of scrubdaddy precisely, customers have 30 days from delivery to ask for a return without giving a reason; where relevant, customers may choose an exchange instead of a return within the stated period.

Default Return Destination

For transparency, scrubdaddy records that approved returns are ordinarily directed to 2626 E Park Ave Apt 3104, Gilbert, Arizona, 85234, United States; where relevant, the return authorization controls if it names a different merchant-managed location.

Items Outside the Voluntary Return Program

For practical purposes when ordering from scrubdaddy, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; at the same time, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

Merchant Details for This Policy

scrubdaddy applies the following customer standard: the physical business address and default return address is 2626 E Park Ave Apt 3104, Gilbert, Arizona, 85234, United States; additionally, telephone support is available through 507-460-5917; the published contact email is support@scrubdaddyoak.shop; for completeness, this website is operated for customers by scrubdaddy.