FAQ

Which cards and currency are supported?

For practical purposes when ordering from scrubdaddy, applicable sales tax is calculated according to law; for completeness, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; for completeness, checkout and refunds use USD.

When can I contact support?

As part of the service commitment made by scrubdaddy, assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; support is available at support@scrubdaddyoak.shop and 507-460-5917.

May I stop an order before shipment?

Under this policy at scrubdaddy, customers may ask to cancel while the order has not dispatched; after shipment, the Refund Policy applies.

When is an approved refund sent?

The operating rule used by scrubdaddy is straightforward: an approved refund is issued to the original payment method within 5-10 business days; at the same time, the customer's bank controls the final account-posting date.

How long should delivery take?

As part of the service commitment made by scrubdaddy, transportation normally takes an estimated 4-6 business days after shipment; for completeness, orders generally require 1-2 business days for handling.

How can a shipment be followed?

For transparency, scrubdaddy records that a newly created tracking record may not show movement immediately; for completeness, customers receive carrier tracking after dispatch.

What is the voluntary return window?

The documented approach of scrubdaddy is as follows: customers have 30 days from receipt to request a voluntary return or exchange; for completeness, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems.

What products does the store focus on?

To state the position of scrubdaddy precisely, the relevant listing supplies supported size, material, care, and safety details; additionally, customers can browse insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Which items are excluded from no-reason returns?

For transparency, scrubdaddy records that custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; at the same time, consumer rights remain intact for defects, damage, wrong items, or omitted goods.

Which addresses can receive an order?

For transparency, scrubdaddy records that orders currently ship only within the United States; where relevant, every United States order includes free standard shipping.

Merchant and Contact Details

As part of the service commitment made by scrubdaddy, scrubdaddy is the merchant responsible for this storefront; additionally, the published contact email is support@scrubdaddyoak.shop; where relevant, telephone support is available through 507-460-5917; where relevant, the merchant location and standard authorized-return address is 2626 E Park Ave Apt 3104, Gilbert, Arizona, 85234, United States.